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Jan 4, 2008 - 11:52 AM |
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Boo: Old Navy |
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For those confused by the title, that's not "Boo!" but rather "Boo." As in "Boo, you whore" from the brilliant movie Mean Girls (much-loved by the gay population at BYU).
I have to rant about Old Navy. They must make it a policy to screw over their better customers, because there's no other reason I can think of for what's gone on.
My wife loves Old Navy. I think 80% of what she owns is either from Old Navy or Gap. She has an Old Navy credit card. Or rather, had, because that's where all the controversy stems from. Well before we were married, she got this Old Navy credit card. She would pay for items with said credit card, and always kept up with her monthly payments. Twice in one year, however, she paid and Old Navy "didn't receive" her payments, charged her a late fee, sent collections after her, and screwed up her credit.
Why she kept the card after two such issues, I don't know. I think perhaps she was too lazy to call them up and cancel. At any rate, they played nice for about 4 years. Then two months ago (November) she got a notice that they hadn't received her monthly payment. We checked our online banking, and the check had already cleared, and a copy was posted showing that it had been received and cashed. Huh. So she called up the Old Navy customer service people and told them that she had sent in the check, that it cleared on such-and-such a date, and that they should check. They assured her that they would take care of it.
Which they did. By sending collections after her again, screwing up her credit (and subsequently mine, this time) again. Royally pissed, she called them up and we had to fax in a copy of the check, explain everything again, and received no promise that things would be taken care of, only that if we weren't lying that they'd see if they could report that it was Old Navy's fault. Fat chance.
Though we haven't quite resolved everything yet, I made my wife cancel her card. They asked if there was anything they could do to keep her on. Because she was on the phone, all she said was "No." I would have told them that they could pay our way to visit their corporate headquarters where we could see their head accountant try to suck his own dick. Then we'd get free punches (or kicks, I'd probably bruise my knuckles) while their CEO held him down. That might work.
The worst part is that I'm sure my wife will continue shopping there, despite her experiences.
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