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Windows Explorer & Computer Issues
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Lyth
God of Ruin


Member 406

Level 12.54

Mar 2006


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Old Jun 24, 2008, 08:47 PM #1 of 7
Windows Explorer & Computer Issues

Hey everyone, I've got a problem with my computer, and I'm pretty sure it's not hardware related, so I hope I'm right posting it here. If this isn't the correct place to put this, sorry, please feel free to move it to where it belongs.

Anyway, here's my problem:

I just got internet back a yesterday, and since I have the only desktop in the house, my step-dad asked me if we could use it as a family computer for a while until we got another one. Well, about 8 hours after hooking it up to the net, it started having a weird issue where windows explorer would need to reboot. Well, shortly after that problem started, it escalated into where my normal log in name won't even work anymore, and when I try to log into it the screen goes black and windows explorer refuses to even boot up (trying to start it through task manager makes it boot for a split second before it closes again) and this DrWatson thing keeps popping up and closing anything I try to run while on that name. I was able to start another name but this Data Execution prompt keeps popping up trying to close windows explorer, so I have to drag it to the bottom of the screen as I go about my business and use the internet. Anyway, I updated my anti-virus software before I let the family use it as a family computer (I use panda anti-virus 2008) and when I ran a scan no viruses were found. When I tried to run a system rollback, I found that windows blocked me out of doing that by closing the "Help and Support" service that comes with windows. I also can't log onto the administrator account in safe mode, because whenever I try to reboot in safe mode my computer restarts.

Sorry for the wall of text, but if anyone can help me figure out the problem that is occurring and how to fix it, please let me know.

Thanks if you can help, if you can't, then thanks anyway for reading.

Jam it back in, in the dark.

I am not a clever pony...
Zergrinch
Evil Grinch


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Level 50.98

Mar 2006


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Old Jun 24, 2008, 10:43 PM Local time: Jun 25, 2008, 11:43 AM #2 of 7
I think, if you cannot log in normally, do a system restore rollback, nor log in as Administrator in safe mode, you have very few options remaining.

1. Repair your installation with your Windows CD. If you're using Vista, click here
2. Reformat, and reinstall. Next time, get a better firewall.

If symptoms persist with your new windows installation, check your hard disk. Could be a hardware problem.

There's nowhere I can't reach.
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Lyth
God of Ruin


Member 406

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Mar 2006


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Old Jun 25, 2008, 12:22 AM #3 of 7
Crap... Those are my only two options?

Do you know if there's a way to get the information off of my other name? It just black screens until I windows key+L to logout then goes back to the select user name screen. I obviously can't transfer files to my external from there, and there's a few files I NEED from that name that I won't be able to just download.

Well, thank you very much for the information, I'll need to do that later tonight. Thanks again!

This thing is sticky, and I don't like it. I don't appreciate it.

I am not a clever pony...
Zergrinch
Evil Grinch


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Mar 2006


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Old Jun 25, 2008, 01:08 AM Local time: Jun 25, 2008, 02:08 PM #4 of 7
Take out your hard disk, mount it on an external enclosure, copy to another computer at your own leisure.

I am a dolphin, do you want me on your body?
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Lyth
God of Ruin


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Mar 2006


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Old Jun 25, 2008, 06:45 AM #5 of 7
I'm running XP sp2 right now. Would upgrading to XP sp3 or Vista fix the problem? Sorry about all the questions, but this is the first time I've experienced a problem like this before.

I was speaking idiomatically.

I am not a clever pony...

Last edited by Lyth; Jun 25, 2008 at 06:46 AM. Reason: Fixing a spelling error.
Zergrinch
Evil Grinch


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Mar 2006


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Old Jun 25, 2008, 11:13 AM Local time: Jun 26, 2008, 12:13 AM #6 of 7
You can try, but I would prefer reinstalling a new OS or service pack from a clean drive, and not put it over the existing installation.

Especially if the existing OS is FUBARed...

How ya doing, buddy?
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Lyth
God of Ruin


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Mar 2006


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Old Jun 25, 2008, 07:23 PM #7 of 7
Ahhh, k. Thanks for all your help Zergrinch!

FELIPE NO

I am not a clever pony...
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