Well, a little late to the thread, but I thought I'd join in since it's something I can relate to (customer services, nearly 6 years now) o_O
I was really into the whole job at the very beginning, helping people out was pretty interesting and rewarding in it's own way. Even the snobby and dumb customers didn't really affect me much, it was a job and pretty fun too. Now, not so much. Perhaps it's time for a change for me?
I've been told 6 years is a long time for CS, most people don't usually stay for more than 2 or 3. Maybe it's because working in a bookstore isn't so demanding. You just have to be aware of your options and limitations when helping people. Some people don't understand that there is only so much that you can do, you also have rules and regulations to adhere to.
Something funny I came across in my shop, a book with some interesting stuff to consider that can also relate to retail:
|
Quote:
The Dictionary of Corporate Bullshit by Lois Beckwith
customer is always right, the 1. service-oriented adage placing the requests and needs of the consumer above all else 2. a patently false and venomous idea that anyone who has ever worked in a service capacity will adamantly refute; particularly common in the food service industry; the lower the employee is positioned on the totem pole, the more they will despise this concept 3. root of some of the most petty, obnoxious, greedy, and entitled behavior from people who claim to be members of the human race and act as though the employees assisting them are their personal servants and they themselves are a visiting dignitary because they're buying a T-shirt or the Thrilling Three Breakfast special; those who live by this theory will often ask to "speak to the manager," as if they are summoning the president of the United States, and will not rest until they are given something for free 4. a truly irresponsible idea that encourages the most base instincts of humanity; who-ever made it up should be shot. See also client.
|
Jam it back in, in the dark.
85240
35212
hikarub