Lunar Delta Cybernetics
Member 704
Level 31.89
Mar 2006
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Aug 30, 2006, 11:46 AM
Local time: Aug 30, 2006, 09:46 AM
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#1 of 9
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The worst customer service I've ever heard of has to be the audio company Sensaphonics. Their custom fit monitors have a very bad habit of breaking down completely if even the slightest bit of sweat or ear wax gets into the nozzle and onto the driver element.
If you call them, they will tell you that it will cost $500 dollars to repair it, period. It doesn't matter if it broke down because of a manufacturing defect or because of shoddy workmanship, the cost is $500, sometimes more. If you complain, they will give you lip.
This stands in stark contrast to one man's experience with Westone. He stepped on his custom fit monitor and broke it, but they not only replaced both monitors for free, but also sent him to an audiologist for free ear impressions for said monitors. Wonderful.
Jam it back in, in the dark.
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PiccoloNamek