You mean I have to sit here and take this abuse?

Worked at Geek Squad "Mission Control" for well over a year. I'm in Canada, but we take care of the clients in the United States. The job was very quite broad in terms of what we had to do on a daily basis. Sometimes people just wanted to change their appointments, cancel them or get information about Geek Squad services.

Though, my job was classified as a sales position. It's really quite devious what we had to do. People would call up expecting for free assistance - and here's where the swindling begins. Old people were always amazing targets to make sales, as well as desperate college students that don't understand what backing up your thesis means. These prices are American dollars, but a simple virus cleaning was $249, and it didn't stop there. The more separate services or items we sell to people, the more bonuses I'd receive. So along with that, we'd send them a copy of Norton Antivirus along with a service fee of $29 to install it.

The amount of useless services that we sell to people was astounding and they usually don't know any better. You can tell me that client's ignorance is their own fault, but not when our policies are extremely flimsy. The services just did not work. Countless calls were basically recalls of old services in which issues on the computer kicked up again. Pretty soon, the client's warranty has worn out and they have to pay an entire new service fee to send an agent back out to the home. I've seen client's paying thousands of dollars on a single computer that is well over 5 years old. You can imagine the extreme bullshit that I'd receive on a daily basis.

I've been threatened with violence, my family was threatened, and they even went as far as threatening to kill the entire company itself. People go into a berserker rage when they deal with Geek Squad, and I likely would too. Geek Squad steals money and does half-assed service with technicians that are hired for their sales skills, rather than their IT know-how.

There was also a call that I received in which the client had a Geek Squad agent out to the home to set up the computer. Wires got crossed in the wrong direction, something got fucked up - the entire house apparently went up in flames. Of course, I had to send them off to an extremely higher level to deal with the possible lawsuit, but I heard every word in the book yelled at me, and even a few ones she apparently made up on the spot.

And yet, I feel sympathy for the people that yell and scream. Because I know that behind the desk in my workplace was immature high schoolers and supervisors that were sometimes younger than we were.

This turned into more of a rant/story - but just stay the fuck away from Geek Squad. Best Buy is okay to buy shit from, just don't get sucked into any of their extended warranty bullshit either.

Geek Squad is probably the epitome of a company fucking over their customers on purpose.

Jam it back in, in the dark.