Resetting Your IP With Comcast

I've actually worked for Comcast technical support, but its been almost two years since I've worked at a call center. I don't really remember much of what I did there since its been a while. If I'm out of a certain job within a period of time I'll usually lose all the skills and knowledge that came with that job after a certain period of time.

I'll tell you what I do remember from working at that job, but I'll just warn you I'm not a computer expert in any way. I don't know much about networks and things along those lines. Things in that company could of definetely changed within the last two years.

I know during my time that we did work there we did get quite a few calls concerning this issue and it usually turned into an escalation about 50% of the time.

I recall that their network uses dynamic ip addresses, and they will usually change after a certain period of time. Sometimes your ip address will change once a month or every few days. You can practically use any cable modem with this service.

If you do provide your own cable modem just let comcast know so they can make the associated changes on the account. Its just one of the things that customers end up doing when we tell them for the 100th time we can't change their ip address.

One of the teams I've worked on was fixing corrupt mac addresses on customers accounts so just be very careful with that if you attempt to change the firmware or the mac address.

That's just my two cents.

Jam it back in, in the dark.