Bad Customer Service

I remember hearing someone say that they called Customer Support (it was for a computer company, but I don't remember which one, may have been Dell) and the person on the other end of the line was obviously not very knowlegeable in the area of computers. So the person patiently goes through the steps, which obviously aren't helping them with their problem.

About halfway through the call the person on the other says says, "Oh crap." The person asks what's wrong, and the CS person says, "My computer has just frozen, I'm going to have to restart, and we'll have to restart the process at the beginning."

Not only were they using some sort of database-type thing to go through the motions to solve the problem, they didn't even have a basic understanding of what to do about the problem, which forced them to have to go through the whole "problem-solving" script from the beginning.

That's what I call bad service.

Jam it back in, in the dark.