Account Cancelling Nightmares

I'd say that SBC was pretty bad in getting me to cancel DSL.

The problem with DSL lines is that I was switching to a different service provider, and SBC had to permanently remove the line for me to switch to Earthlink (which I chose because they used a better service, Covad, instead). After about 2 support calls, lasting 35 minutes, they finally "cancelled" the account. I had to call about 5 days later because they were just too lazy to remove the line.

On the other hand, cancelling Earthlink was the easiest phone call I ever had.

After a 2 minute hold, I got this:

Me: Hi, I'm [arch_slayer] and the last four digits of my social security number are XXXX.

Person: Ok, what would you like to do today?

Me: I'd like to cancel my Earthlink service because I'm switching to a different internet service provider. I've had physical limitations on the Earthlink service in the past, even though your support has done extremely well at debugging, so I feel that another ISP would be better.

Person: Are you sure, we could transfer you to a level 3 support technician

Me: Yep, I already talked to one, and we both agree that cable is better because my local DSL hub is located over 10,000 feet away.

Person: OK, done, have a nice day.

Jam it back in, in the dark.