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In defense of the sales representative ( I know people who have worked as Sales Rep for AOL) AOL MAKES them do it, or they fire them. And when someone complains about a sales rep. doing what AOL forces the reps to do, they also get fired. They all have to basically beg you to keep your service. I wouldn't be mad at the sales rep. - just at AOL.
Jam it back in, in the dark. |
Well, yeah, of course in cases like that it wouldn't be appropriate. That's common sense. I just wanted to point out that it's not ALWAYS just the sales rep. being dicks, they're forced to rebuttle and rebuttle - especially with AOL. Although some customers like to be 'smart' also and just say that the account holder is dead or in siberia. People have done it to me ( I haven't worked specifically for AOL though).
There's nowhere I can't reach. |