Bad Customer Service

*I used to work as a customer service representative for the Help Desk at my college and I've seen quite a few things. One time, the campus' whole internet service was down. Our service provider was working fine. The laptops seemed to be working fine. So, the only other solution was the Network Team. Help Desk representatives were swamped with calls and they kept telling the Network Team that there was something wrong, but the Network Team kept telling them that there's nothing wrong with the internet.

Finally, we had to write a letter to all of the students saying if they had a problem to contact the Network Team. The Network Team was flooded with calls and e-mails, and they basically told them that there was nothing wrong with the network, go back to the Help Desk. We finally got the situation under control--I have no idea whether it was Help Desk or Network Team, but it was still a confusing time.

*I work as a Supervisor for software training and it's still a branch of the main I.T. center. However, we only have one internet hookup in each of my dorimory's rooms and 2 people to a room. All of the hubs are broken, so my dorm tried contacting the Help Desk. The Help Desk contacted the Network Team, and the Network Team didn't believe them. The Help Desk then told the people to go to the Network Team about the problem. They contacted the Network Team and the Network Team said, "Bring in all 20 something hubs and we'll see what's really wrong with them. Then we might order some more hubs for you." Waiting for weeks for a shipment of hubs to come in may be too late for many of us who have classes starting tomorrow.

Jam it back in, in the dark.