Asshole-ish and Stupid Customers at your job

I currently work in two jobs, but the customers that bother me the most are those who are "computer experts" at the Help Desk but ask me for help with things such as Microsoft Office and other forms of software. I'm a visual person, so I will have to click on menu's and play around for a few minutes in order to see if I can find simple steps to their problems. There was this one girl that asked me about goal amourization in Excel (which I am MOUS/MSC in) and about a minute into my playing with the menu's, since I haven't used goal tending in forever, she looks over at me and says gruffly, "Do you even know anything about Excel?" About a few seconds later, I was showing her the easier way of doing goal amourization.

I mostly work with a combination of students and professors, and professors are the second worse after the "computer experts". When I worked on Help Desk--they are a bunch of pricks--I was dealing with a future professor of mine and the main person in charge of MAC's was out. I tried to tell her that the main person was out and she said, "Well, that doesn't help me any now does it?!" In the back of your mind, you are reminding yourself that these professors may be the ones who determine whether you pass or fail and you hope that they don't recognize your voice.

Customers don't complain to me about my journalistic portrayal of them. They think I'm the most objective of all the reporters. However, after hanging around the Help Desk I am positive that I do not want my future job to involve techies who act like they know everything. I know that many of them are probably nice, maybe some on this forum, but a lot of them on campus act like they are using their grouchy, arrogance about computer technology to make up for their lack of intelligence in satisfying their blow-up dolls.

Jam it back in, in the dark.