Consumers, as a whole, are very uneducated

Oh get over yourself, seriously. Obviously the real answer here is people aren't stupid, rather they haven't had the poor experiences with Sony like you have.

Personally I've had moderately good experience with Sony products (I'd still rank them the #1 TV manufactures this generation but my first PS2 did suffer from CD read errors) and very good experience with Dells (both my laptop and FPW2405 are excellent pieces of hardware). Bose offers some very high quality products especially related to car audio, but in my opinion are very overpriced. As for Microsoft, I went though 2 MS optical mice in 2 months as well as had my hard drive in my XBox fail on me.

I guess we all have different experiences don't we? But the nice thing (as well as the purpose) of a survey is that it cuts though personal experience and gives a larger universal experience. Oh but of course when the universal experience conflicts with your own, it's obvious that everyone else is in the wrong.

Jam it back in, in the dark.