Employee INCOMPETENCE

Originally Posted by neus

I believe the problems stems from improper management and training practices. Employees are probably told "You're on the floor alone, deal with everything" and that mentality ultimately hurts the customers and the store's profit margin. Especially new employees - they ought to be told straight up: "If you're asked about something you don't know, this is the person you ought to talk to or refer the customer to."

The worst is that attitude they give you when you cut to the chase and ask for someone more experienced. Ugh, nothing personal dude, you just don't know what I'm talking about.

I can personally account for this. Having worked in retail at Staples where my computer know-how was used constantly and on the fly. I was pretty much thrown to the wolves on the second day. I had no knowledge of consumer printers and phones, so I was constantly looking for anyone who knew about them. I hated every minute of that stuff. They just expect you to read off the tiny spec sheet and pretend you know what you're talking about. I'm pretty sure I was bullshitting quite a few unlucky saps in my first weeks at the job.

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