The best example of this was when my friend Mike got a bunch of shit from a customer, complaining about dirt on the milk cartons. He said, and I quote: "Well, the best thing you can do is put the empty carton in a pot of boiling water before...... You don't eat the cartons do you?"
The customer sat there, floored, and walked away with the milk.
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This reminds me of the old lady that wanted "No Fat" milk and wouldn't believe the dairy guy that Fat Free is the same thing.
We have to deal with some pretty rude customers sometimes and we're basicly told that if a customer is getting out to hand to call the manager. Don't try to deal with it ourselves. I can't count the number of times I had to call a manager cause some old lady refused to show their ID when they wrote a check. When we're required to see everyone's ID for a check and if we don't follow procedure and it bounces, it comes out of our paycheck.
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