6-year old calls 911; dispatcher thinks it's a joke

This is truly a sad story however and both sides of the picture are correct in my frame of mind. Yes the operator was "wrong" by not automatically sending help to the little boy but at the same time she was right in not doing so because if it had been a prank and she had sent out an ambulance, then that would have been one less out there and ready to help someone who might have needed it. It does sadden me that even though we try to instill in our children the need to understand that 911 is there for them to use for emergencies only, adults still seem to be confused as to what an "emergency' consists of. Sometimes I wonder if they shouldn't just establish classes for adults reteaching them how to properly use 911 and at the same time show them how to find the correct numbers for the fire department, police, etc.

How ya doing, buddy?