6-year old calls 911; dispatcher thinks it's a joke

It's actually best not to panic in these conditions. When you panic, it becomes extremely difficult to communicate. You also become a greater danger to yourself and those around you.

Concerning the article, I feel sorry for the kid. Honestly, concerning the statements about, "The kid didn't even sound panicked!" - So? Does that make it his fault? He didn't know what was happening. All he knew was what his Mother told him: call 9-11 in case of an emergency.

Is the dispatcher at fault? Yes. According to the article, because of her experience, she won't be fired. I understand that pranksters constantly hound 9-11 operators, but after years of experience, you tend to be able to distinguish reality from fiction.

But accidents happen. I don't think she should be fired or sued for everything she is worth. She is suffering right now. That doesn't mean she wasn't at fault and should face justice; the truth is, it was an accident that'll haunt her mind for the rest of her life.

Cut her some slack. She's going through the worst punishment of all.

Jam it back in, in the dark.