6-year old calls 911; dispatcher thinks it's a joke

I can see Detroit dispatch company(ies) will lose alot of money if this keeps up. Not are the lawsuits affecting them, but they're now getting to the point where the city's representatives are getting involved. Whom are also going to be charged the same.

I bet they'll complain or make excuses such as, "We're only human. We can't be everywhere at once and we're trying our best to do our work/job." But then, why hire such people if they think their job is to identify prank calls instead of being a freaking dispatcher? Screw prank calls, take them anyway. If the call is a prank call, go to your freaking superior and ask for a bonus or reimbursement for the time wasted in handling the prank call. They've got audio recordings going on each call, so there's proof too incase their superior asks for it.

By the way, who is making these decisions to not send the accused dispatchers to jail? This is so contradictory of what's going on with these accusations. They identify where the fault lays and why it happened. But they dare accuse something not human (prank calls from the past) and feel sending the dispatcher to jail would be unfair?

Jam it back in, in the dark.

Originally Posted by ava lilly

the operator in this case should have atleast asked the boy some simple questions, like "is your mother breathing" and things like that. it shouldn't matter if it's a prank or not, it's their job to help protect and serve and like I said, if it turns out to be a prank then those responsible can be fined for it.

This is so good stuff right there. The dispatcher could of EASILY confirmed if the call was a prank call or not by asking certain questions. Questions that he/she could mix up to confuse the caller and figure if the caller understands whatever health conditions arose. Like, some examples could be:

"Is your mother breathing slow or heavily?"
"Put your index and middle finger together on your mom's forehead, can you feel a pulse?"

etc, etc, etc...

Yes, the questions could of been something relative to a health condition, or something completely stupid, yet sounding like it makes sense. You can tell someone is in jeopardy if their breathing rate has changed so significantly. But you cannot tell a person's pulse by measuring any sort of beats on their forehead. Here the dispatcher could immediately understand the call is not prank call as the 6yr old would of undoubtedly checked the forehead for a pulse and reported none.

There's nowhere I can't reach.