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Originally Posted by LeHah
Its a case by case basis. At work, I do have to have some sort of diplomacy given the nature of my job. However, when I was at the liquor store, I'd tell people to get the fuck out of my store or eat ass and die if they were real assholes.
Aggressive Example: There was this really old Italian woman who was looking at sambuca and wanted to ask a question. I had to be about 20 feet away and she starts yelling "Boy! Excuse me, Boy?" and I ignored her until she kept yelling it louder, and I turned and said "How may I help you, you loud-assed old cunt?" loud enough for the entire store to hear. She turned and left immedeately and I hear my friend Brian dying in a fit of laughter across the store in the California wine aisle.
Passive Example: Theres also this woman who use to work at the store named "Cathy". She's the definition of white trash, fugly and annoying. Shes got this overly smooth face like a burn victim, she has Fran Drescher's laugh and shes from some poor-ass southern town, so she has this weird, half-southern-lisp. Not accent, lisp. AND I HATE HER GOD HOW I HATE HER. My hate is a pointed topic at the store because shed try to be nice and I'd ask her why she looked like someone threw a hot iron at her face.
Anyway, she comes in one day and says "Hi" to me - thinking she can kill me with kindness. So I ignore her to her face - she tries to talk to me and I don't respond and just look past her. It continues to the point where I'm walking around the store, putting boxes away and pulling stock and shes right behind me screaming HELLO, WHY WONT YOU TALK TO ME WHAT IS WRONG WITH YOU HELLO. (Again, Brian was witness and he was rolling on the floor. We are terrible, brutal people at the store) That was a year ago and I dont think Ive spoken to her ever since that incident.
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I'm unsure how you're determining how to deal with each person, here. They both seem almost equally as rude, I guess. Screaming out "BOY. EXCUSE ME, BOY" and "WHY ARENT YOU TALKING TO ME HELLO" seem both pretty rude.
So, I mean, how do you determine what to do in each case?
You know, for all my tough talk, I've only really SNAPPED on customers once or twice in my lifetime. Diplomacy is hard for me, so I just try to keep the anger in.
Once when I worked at the hotel, I had a guy literally throw a phone at me. Thats about where I drew the line and decided that assault meant I could say anything I liked. So I did. But I've rarely snapped on people. If anything, I stare them down. I know if I open my mouth, it will probably never shut.
O. On a related note, I was at the gas station the other day (where I often am) and a carload full of assholes kids pulled up right next to my truck. They got mad at ME because they suck at parking. They thought they were all tough, trash-talking the fattie in her truck.
Until I got out and opened my mouth. Which didn't close for a good 15 minutes AFTER the face-off.
There's nowhere I can't reach.