HAY GUYS

I poked it and it made a sad sound · Dec 12, 2007, 03:02 PM

Jesus, what cut-throat competition must exist in these businesses.

When someone doesn't like the terms of my company and tries to gain leverage, we just shut 'em down.

I have worked at hotels where I've had phones thrown at me, been pinned against walls, verbally assaulted by the customer, so on. We were not high class enough to take the shit from the people. I was completely permitted to go off if someone went ballistic on me. And I did once or twice.

I think the more you're needlessly charging your customer, the more you have to pony up the customer service and the more abuse your employees take.

I mean, come on. The Hilton? Those customers are PAYING to walk all over employees. If those douches went to a $89/night Motel 6, they wouldn't get "Diamond" service. They'd get the same fucking treatment as anyone else. Sometimes, cheaper IS better.

Jam it back in, in the dark.

I poked it and it made a sad sound · Dec 12, 2007, 03:07 PM

Originally Posted by Cellius

Customers have such an inflated sense of their own importance to businesses.

This is something I see all the time - and I've always tried to piece things together.

I think it's because big business kisses the asses of so many Americans to get them to buy the company's shit. How much abuse is YOUR company willing to take just to score some business?

You know it's probably useless shit. But the company is kissing your ass anyways, 'cause they want YOUR BUSINESS and they want to be your PRIMARY SERVICE/GOODS PROVIDER.

Of course, once they have you on their line, the ass-kissing will probably reduce!

I think Americans just expect to have their asses kissed at this point.

The customer, however, is not always right.

There's nowhere I can't reach.

I poked it and it made a sad sound · Dec 12, 2007, 03:48 PM

Originally Posted by Cellius

Good luck convincing them. That's the mentality they cling to like leeches when something goes wrong. But GOD it feels good to put them in their place.

Well, on the other side of the fence, sometimes companies really DO try to fuck their customers.

I have this forum I frequent for bargains and shit - coupons, sales, freebies... all that kind of shit. You should SEE the hoops people are willing to jump through to get something for free. It's insane.

Not to even MENTION the ethics of some of those people. They are exactly those sorts of people who say "The customer is always right" and get away with it, pillaging shops across the nation.

This thing is sticky, and I don't like it. I don't appreciate it.