You mean I have to sit here and take this abuse?

There are actually some companies out there who have their phone systems set up so that their call center agents literally cannot end the call themselves {short of pulling the network cable from their phone I guess}. One of my coworkers was calling for tech support on one of the applications that we run and that came up. It was good for a laugh when he said something to the effect of "sorry but I'm not going to hang up the phone on you and there is nothing you can do about it".

I have to talk to mad/frustrated/rude/whatever people all the time with my job, but most of them are cool about everything. It helps that I am talking to other employees of my company, rather than just the random public. That thing about anonymity and the internet more or less applies when it comes to dealing with customer service on the phone with a large company. People will act like little kids who just got their toy taken away, over the smallest of perceived slights.

Jam it back in, in the dark.