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Shorty · 07:01 PM

oops! Wrong thread.

I was going to make a new thread but somehow responded to this one... >.< oh well.

Anyways, on topic: I just generally don't go back after couple times repeating the same mistake. If it's not a fast-food place and an actual sit-down restaurant, I'll make sure my tip will tell them they done fucked up and I probably won't return (unless the food's worth it). It's generally the people/service that makes these issues of unpleasant eating experiences, so if the manager isn't willing to make up for his/her poor training of their staff, it's just not worth my money, time or patience to go to that kind of place. Easy as that. :3

Jam it back in, in the dark.

Shorty · Local time: Mar 29, 2008, 02:31 AM

Originally Posted by Divest

"Umm, well you guys forgot a patty of meat. I mean, it's really not that huge of a deal, I'll take the double-double just fine. I didn't think it would cause this much trouble."

Quick question, did you verify with your receipt that you ordered a 3x3? How you worded the above is a tad bit condescending in the way that you placed blame on the person behind the counter.

If you want to be bit more tactful about the situation, you pull out your receipt, show that you ordered a 3x3 (all they have to do is see, you don't need to shove it in their face or point fingers at all since the name of the server is usually there), and word it this way:

"Pardon me, there seems to have been a miscommunication when I ordered. I thought I ordered a 3x3, and there seems to only be 2 patties."

Be direct, and don't put blame on any one person. If you point out the mistake in a polite fashion without showing that you're upset or condescending, a good customer service person will usually give you options. Try using the word "and" in place of "but," sentences sound A LOT MORE POSITIVE when you do this.

But if they still responded to you in the way they reacted to you Divest, yes, I'd send a direct email to In-N-Out headquarters and write to them a complaint about the service. I am appalled at how the manager treated you. (That was a manager you talked to, correct?)

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