Getting Your Food Order Wrong

Originally Posted by EB64

My family will usually have patience with wrong orders.
Except at Hardees(Carl Jr.s to you southerners).

I swear, those places are required to hire the dregs of human existance...
ANY Hardees I've eaten at, they usually screw up at least part of the order.

I used to work at Hardees. Thanks a bunch : D

The problem with Hardees isn't in the people working there. About 90% of the time, orders are wrong because of the customer or problems in communication. Often times people would drive up in monstrous diesel trucks and not turn their engine off. The drive through microphone can't block out the sound of an engine that loud.

The order screens were always fucked up. At McDonalds, there's a simple screen that lets you press buttons to take off or add on certain topping. At Hardees, the touch screens constantly froze up, and adding or subtracting toppings required going through 4 or 5 different menus. No matter how small the order, I always repeated it back to them before they paid. It never failed that at least once a day, I'd have someone come back up and say, "ma'am, I didn't want mayo on this." etc.

Just a tip if you want your orders to be correct more often: Order slowly. Most cashiers can get one person's order, but if you're ordering for 3 or 4 different people and each order has a different soda, sandwhich, topping, etc., make sure you leave some time for the cashier to get it all down.

Also, the name doesn't nessicarily change according the region. The Hardees I worked at was in Arkansas and there are still plenty in Texas.

Jam it back in, in the dark.

It's not sad--it's understandable. I've actually done that before. The manager was bitching at me and a cooking timer was going off at the same time. The customer tapped on the glass, showed me the reciept, and I fixed it.

The over looked part of fast food is that there're multiple things going on other than your order, even when it doesn't seem that busy. It's not always stupid kids sitting around waiting for an order to fuck up.

There's nowhere I can't reach.

Originally Posted by Soluzar

You know what though? Part of the deal about working in the fast food industry is that the statement you made isn't true. Getting an order wrong is always your fault. Even when it isn't. If you don't accept that, then your customer will go elsewhere. I'm never rude about orders that got screwed up, but the first time a cashier tells me that it was my own fault is the last. I'll insist on seeing his manager, and I won't ever return to that place again..

You know what else? I never said that I treated customers as if they were wrong. When they were, I never told myself they were right--no reason to lie to yourself. I just sucked it up and fixed their order. Big difference between lying and losing a bit of pride.

I gained a some understanding after working in fast food conditions. I'm more polite with cashiers/waiters/waitresses, but I also don't have a problem admiting that I was wrong when placing an order.

This thing is sticky, and I don't like it. I don't appreciate it.