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Not as much as you'd think. Mostly, customers already know what they want. I just make sure the popular games are out of stock so they want it even more and don't mind paying sixty dollars for a fifty dollar game.
In the event that a customer can't make up his or her mind, I just tell them to purchase Final Fantasy or Halo. Works every time.
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That is very true. Even the Gamestop people in my area do this. You can't go wrong with recommending Final Fantasy. I don't know about Halo though.
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