Asshole-ish and Stupid Customers at your job

I work 2 jobs--both food industry. One, a pizza place, the other a restaurant. And I have my share of rudeness and stupidity at both.

Pizza Place (Little Caesars):
We answer the phone like this:
"Thank you for calling Little Caesars of (town). This is (name), would you like to try our large $5 hot and ready carry out only special today?"

Responses:
"You still have that $5 deal?"
"How much is your $5 special?" <--try NOT to laugh on this one.
"Can you deliver that?"

Certains items are available all the time, but "Hot and Ready" between certain hours. And we have signs posted. For example, Cheese Bread is a regular menu item, but you can get it without waiting between 4 and 8 pm. I have people come in at 10pm wanting the Hot and Ready cheese bread.

20 minutes before close, I had someone try to pay for a $14 order with a $100 bill. I didn't have the change for it.

My favorite:
Our ordering system is computer based, and we put notes in people's names in the info area. We used that when we delivered. Well, there was a note on one customer's info that said: "Nothing free WHATSOEVER." (they had a habit of complaining about things in order to get free food, so my Store Manager put that in) That told me that they couldn't even use coupons, and although I'm a manager, I can't go against my Store Manager's decisions. I tried to explain the situation to the young man who called about getting a free crazy bread, and he started yelling. His mom came to the phone and said she could hear me yelling at her son from two rooms away. I explained the situation to her, and told her that she needed to contact the Store Manager about the whole thing.

She continued to yell at me, saying: "I've been coming into that store for over 20 years, and this is the way I'm treated?" (The store had only been open for 12 years or so at the time.) She wanted the Store Manager's home number so she can call HIM. I told her that I couldn't give out HER phone number and SHE would be in in the morning. Finally, the woman threatened to do what I had been telling her to do all along--speak to the manager in the morning. I told her the manager's name: Debbie (not the real name), and she finally understood the Store Manager was a woman.

She called, and "Debbie" explained that I never raised my voice, there were witnesses, and considering the way the note was worded, I was within my rights to deny the coupon. However, a coupon was only to be accepted by them IF THEY CAME TO PICK IT UP. They couldn't use it for deliveries--no matter what they ordered.

Other job:
I'm a server, so I get all sorts of things.

No, we can't give you a Doggie Bag for the Buffet Bar. You CAN buy it to go and fill up those trays.

No, I am NOT stealing your server's table. If your original server had done her job, she would have told you I was your server now before she left.

Don't move your glass when I'm trying to fill it--things tend to spill that way.

Don't want me to reach over your plate to get your glass? Then put it where I can get it.

STOP telling not to take your dirty plates. You haven't eaten off them for 20 minutes, and I'm getting yelled at.

You want napkins? Look on the table--there's a dispenser right there.

Don't interrupt me when I'm telling you my name. Otherwise I won't say it. And on a side note: For those who DO let me say my name--why do you look at my name tag to see if I'm lying?

Watch your kids--dammit! I really don't want to spill hot coffee on someone because I had a kid run into me.

And top customer stupidity:
When a server is cleaning off a table or carrying dirty plates, they CAN'T get you clean plates or coffee or anything else until they wash their hands. So, stop with the dirty looks when we ask someone else who CAN get it for you.

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Originally Posted by lightgem

I do pizza delivery. One time, I brought an order of $16.70 to a customer, and the guy wrote me a check of $16.71. What an asshole.

I can top that one.

When we were delivering, we had a special: 4 large 1-toppings for $19.99. We had a regular customer who asked us each time she called and asked for that:
"Can you break a $20?"

Stupid Bitch.

There's nowhere I can't reach.

You know, the more I think about this, the more I remember:

Little Caesars:

My Store Manager was yelled at because crazy sauce wasn't included in a Free Crazy Bread coupon.

A while ago, I had a customer try to use either an expired coupon or a coupon with another offer. Whichever it was, the printing was on the coupon, and the girl was being a bitch about the whole thing. She's sitting behind her boyfriend--who was the one making the call--saying, "You tell me WHERE on this coupon it says...oh, never mind. Sorry." Quick hang-up.

I had a woman complain about free crazy bread coupons we gave out for Easter. They expired at the end of the month, and she called to tell me it was OUR fault that she couldn't use the coupon because we shouldn't "give out coupons that expire in 2 weeks." Not our fault you didn't join with the other people who turned theirs in.

Then we have the cheapskates:

We put 1 spice pack in each pizza box. Additional ones are 10 cents each. You wouldn't believe the complaints we get about that. Here's an actual conversation:

Old Man: "You must be new here. They don't charge for these."
Me: "No, sir. I've worked here for over 7 years. We are to charge for additional spice packs. And as a manager, I have to follow this."
Old Man: "When did they start this?"
Me: "When we started with them."
Old Man: "I've never been charged before."
Me: "I'm sorry, sir, but that's our policy."

He bought another one--holding up my line while he put the thing on his pizza.

There are only two of us, and I have a lobby full of people time:

This was at the beginning of Hot and Ready, and I was on counter, and another manager was making pizzas. For some reason, we had a lot of special orders that night. They were coming out fast and furious, and I was taking them out, waiting on customers, and handing out orders. The other manager couldn't help because he was taking phone orders and making the pizzas.

A man comes in, ringing the doorbell. I say, "I'll be right with you." He keeps opening the door--ringing the bell. I say again: "I'll be with you as soon as I can." He rings the bell again. I look up at him a third time to say the same thing, when a customer who's ahead of him says: "Buddy, if she has to stop taking pizzas out to wait on you, and our pizzas burn--I'll wring your neck. Now, knock it off."

The guy was outnumbered 10 to 1--he stopped.

This thing is sticky, and I don't like it. I don't appreciate it.

All right, Hachifusa--you're my new best friend.

We're managers in food places--we deserve medals--or sainthoods. Hell--gimme a raise....

Now, I haven't had food thrown at me, but I have had a pen thrown at me because the woman ordered the wrong thing, and it was MY fault.

Then there are the people who tell me: "I'll be next door." What the hell do they want me to do? Bring it over to them?

And, I've had the whole "reason" order myself.

But, here's one:
People who send their kids in to pick up 5 pizzas. These kids can barely see over the counter--5 pizzas are heavy. Get the fuck out of the car, and get the damn things yourself--and don't call me when the pizzas are all smashed because you sent a 6 year old in to get those pizzas.

And this happened tonight:
After you order--get the fuck away from the counter. My register is there--I don't know what you want. Don't stand there with your arms folded watching my every move.

I am a dolphin, do you want me on your body?

Originally Posted by TJCOMBO

I used to work in a really big gameroom, for kids, with rides and a pizza buffet...
The games took a hell of a beating needless to say, so when one was down, we'd turn it off, put a sign, use electrical tape to cover the coin slots.

Parents would still come to me nagging about a machine that took their money, I go over there, no kid around, just them. They say:

"MISTA MISTA, this machine too my monies and it dont wanna start!"

My initial reaction wanted to be "Did it tell you 'i dont wanna start!? Or did you assume that?'"

So I take a look and see that the tape had been pulled away from the coin slot, and 1 token was in the empty bin below.

I'm thinking How retarded are you? You're an adult, and you 1. cant read a sign, 2. cant noticed a machine is has NO power and 3. you pull away a piece of tape blocking BOTH coin slots and still wonder why the game "Dont wanna start"

This happened tons of times, another idiot move they did was bring me to a machine that was off, with an out of order sign, and tape on the slots, and try to tell me "It took my money". I open the coin door, look in the bin and notice "huh..its empty" Of course they swear to god they stuck money in there, "SOMEONE MUST HAVE TAKEN IT OUT!! I PUT IT IN HERE!!!!" Which is absolutely impossible. No one had coin door keys except a manager on duty (ME).

Or they'd break open a machine, and steal a stack of tickets, run to the ticket counting machine and wait in line. Of course we knew who stole them, they had a stack of 2,000 untorn tickets, and most people dont know that ticket dispensers mark every ticket that comes out of the machine, so if its smooth and unmarked, you stole them.

I hate the world. I loved arcades, and working with them, but after 2 and a half years of pure stupidity, and low life retards piling through the door for a cheap buffet and a way to ditch their stupid kids, i had enough.

Question:

You ever had the person putting the money in the token machine and think they won when tokens came out?

I saw that at our arcade.

But tonight at the pizza place I had a woman who claimed that our sign said "10 piece" chicken wings, when the 10 had clearly been marked out. "That's what it says, so you should give them to me." She was getting angry over 2 chicken wings; she wanted the manager's number. I couldn't give that to her. Okay, she wants the office number. Ummm....I can't find it (our phone list disappeared), so I call MY boss. (10:15 in the evening, and I'm calling her for this stupidity.) I get the number, and my boss says, "Tell her, for future reference, the wings come in 8 piece." Which I did after giving her the number. The woman threw another hissy-fit.

Fine, she came back to get her wings, and apologized to the cashier asking us to excuse her behavior. Maybe it was the fact that the computer receipt said 8 PIECE CHICKEN WINGS?

I was speaking idiomatically.