To AOL: "No means no"

Wow. I had the same experience when I tried to cancel my free trial with AOL.

I only used it because my other provider wasn't connecting and their customer service sucked. I used AOL to cancel my other provider.

So, I got cable, then went to AOL to cancel. The lady on the phone was nice, but I had to keep insisting to cancel the account. Finally, after she kept asking me why, I finally gave her the real answer:

"Because I only used AOL to cancel my other provider, and AOL has connection problems. I like to stay on the internet for more than 5 minutes, and I don't like IE. So, in short...I DON'T LIKE AOL."

My account was canceled.

Jam it back in, in the dark.

IE is incorporated with AOL. In order to use another browser, you connect with AOL, minimize it, then open the new browser. Unless they've changed that.

There's nowhere I can't reach.

Originally Posted by Eimin

In defense of the sales representative ( I know people who have worked as Sales Rep for AOL) AOL MAKES them do it, or they fire them. And when someone complains about a sales rep. doing what AOL forces the reps to do, they also get fired. They all have to basically beg you to keep your service. I wouldn't be mad at the sales rep. - just at AOL.

Believe me--there's a difference between asking why an account is being cancelled and ignoring the cancellation request itself.

This thing is sticky, and I don't like it. I don't appreciate it.