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To AOL: "No means no"
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elwe
Hippos and Gelatin


Member 1354

Level 22.29

Mar 2006


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Old Jun 23, 2006, 02:25 AM Local time: Jun 23, 2006, 02:25 AM #1 of 59
We've had something similar happen during one of our free trials a while back. When we called to cancel the account because the trial was coming to an end, the guy on the other end kept questioning us. Eventually, he offered us an extra three months, I think it was, for free. Well, seeing as how three months of free internet sounded pretty nice, we agreed to stay. As the guy had promised, we got our three extra months free. Afterwards, we went to cancel the account, but we were offered MORE free months again so we could "reconsider" our decision.

In the end, I think we had a little over a year of free internet through AOL's persistence.

There was even an occasion when we had gotten a virus, and the representative was ABSOLUTELY CONVINCED that there was NO WAY that we could have gotten one using AOL because of it's anti-virus protection add-ons. I don't even remember how that topic came up, but it did.

Still, it'd be nice if they actually cancelled an account when asked to do so.

Originally Posted by Krelian
Well, has anyone heard about the woman who tried to cancel her dead mother's AOL account? The rep she spoke to actually told her that her mother would have to cancel it herself.

http://www.consumerist.com/consumer/...ead-182185.php

This is just sad.
I saw something like that on TV as well. Honestly--the lady's dead.

Jam it back in, in the dark.

Last edited by elwe; Jun 23, 2006 at 02:31 AM.
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