I have had it around 5-6 down before today, but that only happens once every so often.
And now it seems to be getting worse 
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As far as I know, that will be about the level of contention. There's a maximum level of contention guaranteed on BT Wholesale ADSL packages, but it is 50/1 which means that on an 8 meg connection, the most you are guaranteed is 163kb/s or about 20 KB per second. Sucks, doesn't it?
Normally your connection won't be anything like that bad, but that's all that is guaranteed.
There's nowhere I can't reach.