6-year old calls 911; dispatcher thinks it's a joke

Originally Posted by soniclover

Yes, by charging them, the child will feel loads better.

Why do people always think lawsuits help emotional trauma?

Not sure about emotional trauma, but if they won money, it could definatly go to the care of the child or charity or college fund.

Originally Posted by Leknaat

True--we don't know how long Mom was dead, but that dispatcher did the wrong thing.

This is what she should have done:

Asked the boy if he had any neighbors that could help him.
If not, she should have aksed the boy to try to wake up his mom while she was on the phone with him.
If that failed, police should have been dispatched (most police have a knowledge of basic first aid).
She should have kept the boy on the phone the entire time, talking to him.

9-1-1 Operators are trained to respond to all calls as emergencies. Whether they are from children or not.

How do I know? Bro-in-law's a cop, and Sis is an EMT.

In retrospect, that's exactly what she should have done.

Jam it back in, in the dark.

I know its been a while for this thread but I came across an article in the local newspaper.

http://seattletimes.nwsource.com/htm...71_call12.html

The article doesn't say it was the same dispatcher, but I'm sorry... They really need to work on their people skills and give some folks the benefit of the doubt.

There's nowhere I can't reach.