You mean I have to sit here and take this abuse?

Well, working on these kinds of job or not, sometimes we have to smile and ignore all bullshits directed in front of us. That's life; training us to be hypocrites.

I haven't worked, but I'm studying medical study, and for the first semester, the curriculum includes empathy in speaking. The subject is nice though; it basically teaches how to be a good practitioner (in my case, a doctor). You must talk softly to the patient. You must always smile to the patient. You must not interrupt when the patient's talking. You must always listen to what you're patient is saying. Sounds simple and good.

But it turns into a whole hypocrite when a reference book is given. The conversation given is as hypocrite as hell. Everyone feels like being a liar when practicing it in front of the patient and also frustrated, especially when the patient is actually an asshole.

I know that talking to a patient and finding information about them is not easy and you must be really delicate towards them, but in some levels, it's too dreamy.

The conversation taken as reference could be read in Stephen Covey's 7 Habits chapter 5. I feel a bit sick after reading the whole chapter.

Jam it back in, in the dark.