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Computer randomly shuts down?
So I bought a Gateway with Intel Core 2 Quad processor with Vista.
I was checking emails today and all of a sudden I heard the fan (at least I think it is the fan) kick on and the computer restarted. This happened the other day but the computer was idle, so I didn't think much of it. The computer showed no warning of restarting. I mean the computer wasn't doing much of anything. Any idea of what might be causing this other than it being Microsoft? |
I had the exact same problem, and I found out that it was the motherboard going bad. If so, you'll turn it on at some point and it won't start up at all.
It happened whether the computer was idle or up at peak activity. Sounds pretty similar to what I had. |
Motherboard? It's a brand new computer. What should I do?
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Your computer hates you just that much.
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Since its a new computer, just call Gateway and have them fix it under warrantee.
Should you decide not to mess with corporate hooligans, here is my advice: Spoiler:
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It happens unfortunately. Alienware and Dell, for example, sometimes send out things that are Dead on Arrival. You might've just struck unluckily and got the bad draw. If packrat's fix doesn't help, I'd definitely address the warranty. Sorry bud =(
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Random Restarts nine times out of ten are a case of BSOD in XP (and vista) as the computer automaticly restarts after it crashes (It's unlike previous windows OS' where one could somewhat recover from a BSOD if the cercumstances were correct.)
That out of the way, I have to agree that this does seem to be a case of overheat. |
BSOD? I haven't seen that in forever...
But since the A/C in my apartment is working now, I'm gonna watch it and use that program. My apartment has been at a nice 85 - 88 the past few weeks. If it starts acting up again though, I'll take it back to Best Buy and demand they fix it. |
Post event logs in .EVT format for us to analyze.
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It is most likely the computer overheating.
I checked the core temperatures and I found that 2 of the cores are at 50 C and the other two are at 45~48 C. I'm sure when then apartment heats up in the day it gets even hotter. I'll post logs in a day or so to see if that is the case. either my fans are super quiet or they don't work. |
When it restarts, if you get the temperatures at the start up screen and its sitting in the "danger" zone which you can check in the BIOS, then its going to be overheating
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Usually this is a heat issue. Make sure the fan outlet is not blocked. Also, if you're in warranty, I would call tech support (as painful as that may be).
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