Asshole-ish and Stupid Customers at your job
 

So have you guys had any irrate (bad attitude, asshole-ish) customers at your jobs?

I work at a video store and people will see me in my uniform putting movies on the shelf and they go "Do you work here?"

Also customers usually get these coupons in the mail which you can use to get rent one movie and get another free. They're only for the older movies and video games. They don't work for new releases. It even says so on the coupon. So this one time these people bring up a new release AND an older movie and they wanted to use to coupon. I tell them it won't work for new movies and they make a big fuss about it. My manager who was listening let them have one of the movies free. It's a good thing he did just to get them to shut the hell up. Read the damn coupons people it's not that hard.

I work in a restaurant in a hotel on sundays, and weeknights I work at a bar.

The hotel brings in a lot of impatient snobs who expect things to be done instantly - and naturally don't treat you like a human being. But in all fareness I have more issues with my fellow waitresses (who do nothing but chat and smoke instead of working) and my 60-year old manager.

The bar however isn't that bad. However, it's noisy - and some can't appreciate that hearing can be a problem! So they request their drinks quietly - Speak up you arseholes!
Though the customer I hate the most is the one that throws change at you! Careful or some particular bartender might throw a drink at you ;)

At my old job last summer, I encountered many troublesome and rude customers. I periodically had customers who questioned the validity of an item's price after I told him or her the total. One night, a woman didn't believe the computer and requested to see the manager. She ended up not buying anything after holding up the line for more than ten minutes or so.

I currently work in two jobs, but the customers that bother me the most are those who are "computer experts" at the Help Desk but ask me for help with things such as Microsoft Office and other forms of software. I'm a visual person, so I will have to click on menu's and play around for a few minutes in order to see if I can find simple steps to their problems. There was this one girl that asked me about goal amourization in Excel (which I am MOUS/MSC in) and about a minute into my playing with the menu's, since I haven't used goal tending in forever, she looks over at me and says gruffly, "Do you even know anything about Excel?" About a few seconds later, I was showing her the easier way of doing goal amourization.

I mostly work with a combination of students and professors, and professors are the second worse after the "computer experts". When I worked on Help Desk--they are a bunch of pricks--I was dealing with a future professor of mine and the main person in charge of MAC's was out. I tried to tell her that the main person was out and she said, "Well, that doesn't help me any now does it?!" In the back of your mind, you are reminding yourself that these professors may be the ones who determine whether you pass or fail and you hope that they don't recognize your voice.

Customers don't complain to me about my journalistic portrayal of them. They think I'm the most objective of all the reporters. However, after hanging around the Help Desk I am positive that I do not want my future job to involve techies who act like they know everything. I know that many of them are probably nice, maybe some on this forum, but a lot of them on campus act like they are using their grouchy, arrogance about computer technology to make up for their lack of intelligence in satisfying their blow-up dolls.

Ohoho~ I worked as a telemarketer for 10 days in month of June.

Surprisingly 95% of the people were polite, or more typically, "strained polite". However that very small amount of people that were rude were obviously angry at the whole system of random marketers trying to call their houses, in an attempt to sell them useless items they will never need in their lifetime.

The worst person was someone who was really sarcastic and said: "Oh yeah, I'll make an appointment...how about December 24th...6:00 a.m.....2008 because that's the only time I'm free."

I mean, if you'd rather waste more of your time instead of just hanging up or politely declining then go right ahead. These kinds of people seem to bring about misery to themselves the most.

Food takeaway. Some guy comes in and wants some free chips, of course we don't do that and so he then nicks all the newspapers lying about. I can't imagine him having that for dinner...

I had someone call the airport I work at once, and ask me for a second opinion. His pilot told him that he couldn't land his plane at the airport, because the runway was too short... but he called the airport and asked me for a second opinion... I wish I could've slapped him through the phone for being that stupid... Who did he think was going to be flying the damned plane?

I work parties... only time I have to deal with assholeish behavior, is when some co-worker happens to be an asshole first. When I see this I normally cut in if able. I'm very agreeable, and tend to put people at ease, even when I screw up.

Actually, I'm a bit surprised I havn't run into any outright asshole patrons... although I guess food and drinks tends to make people more agreeable.

As a referee there was the real dick of a fan at one of the games. Under all normal circumstances I'd of thrown him out. I settled for halting the clock and yelling at him. Yes, we can do that...

Am the same way. Use my hands alot to help me visual, spacially, different thing to help me remember. On serveral occasions, I've remembered order of events in history and such by where I recall seeing them in the textbook.

I work in the photo lab at the walgreens about 5 minutes from my house. Living in small town florida, more than 85% of the individuals that walk through that door are retired old farts. It's kinda depressing, being such a "youngin" myself.

So anyway, we have this self-service Kiosk called the KPM (Kodak Picture Maker). It features a scanner that allows customers to bring in their favorite print, and enlarge it up to an 8x10. One thing that commonly occurs is a series of rednecks attempting to save money by making copies of their Professional Pictures. BIG Problem. See, with current copyright laws, Walgreens as a corporation faces massive lawsuits when a professional photographer's work is replicated. It seems to be a concept that is more and more difficult to convey to potential customers. Anyway, the way the system is set up, anybody can just come up and use it. However, before it actually prints the final product, it asks for a password, which only our photo technicians and management team knows. Of course, after going through the hastle of scanning the picture, editing it, cropping it, all on the slow ass KPM, most customers get a little frustrated when I have to inform them that the photo they have is copyrighted. To me, your memories are worth no more than the $1.99 I charge you for them. Some common responses include:

"C'mon, just this once?"
"That's no law I've ever heard of."
"This picture is like, 30 years old." (Common guideline is we can copy it if it's more than 75 years old. Most copyrights expire after that ammount of time.)
"You're joking right? They never give me this crap at Wal-Mart."
"My (insert favorite relative here) took this picture."

On top of that, there's always at least one person that "doesn't have time for this" or "has to be to an appointment" or whatever and requests that we do the self-service work for them. I generally have no problem doing this, especially since we rarely have anything else to do anyway, aside from descending to the level of Stock Boy.

I had this one lady one time that had approached the counter with a hefty stack of 4x6 prints that she wanted one copy of each of. At the time, the good Kiosk was down, so I was forced to use the KPM. The reason she couldn't stay to learn the system herself and do it, was something to the effect of "my favorite television program is coming on. I'll be back in an hour." I humored her and offered to do the pictures for her.

So precisely as she walks out the door, a group of middle aged women walks through the door. I immediately realized what was about to happen. The night before I had recieved a call from a woman asking if we could make copies of pictures from prints, because her cousin's husband had died. They asked for my help, and I did the best I could within the limits of the machine.

Naturally, for a group of pictures for a funeral, there were a lot. And so they were there for quite a while. An hour later to the minute, the first woman walks back in the door. I come around the counter to inform her that I haven't had a chance to do her pictures yet. The KPM has been in use since the moment she left the store. I suggested that she can come back in another hour or so, or perhaps look around until I can finish the pictures. The women with the funeral pictures were almost finished. Of course, she wouldn't have it. She stood RIGHT behind me peering over my shoulder to see what I was doing the entire time I scanned the pictures. After ever picture, she would ask me if I was finished yet. After about 10 minutes of this bull shit, I turned around and politely explained the situation to her, that some people had come in to print pictures for a funeral using the same machine, and the insensitive bitch didn't even blink. I again politely offered that she look around while she waits. In actuality, it really does help to pass the time. when I had finally finished the order she would not let it go how "she gave me an hour to complete the order, and I hadn't even started when she returned." I made a mental note of her phone number when I punched the order into the computer, and I also put her in for an order of film. I closed it out showing no prints were developed or anything, but the order remains. Every morning at about 9:30 she is awakened by the Walgreens Automated Photo System reminding her that her prints are ready to be picked up.

WHEW! That was a little more long winded than I expected. Sorry guys.

I had some insane fuckin dude at my dental office.

"Hmm... What do we have here? Looks like we have a... Yup. It's a cavity."
He immeditely sits up. "WHAT?! I HAVE NO CAVATIES! YOU PUT IT THERE!! I CAME IN WITH NO CAVATIES!!"

Damn I can't WAIT to come with an infected tooth. ROOT CAANNNAAL!

The worst is when you have these children who can't stop screaming. Some of them are real troopers who are going through major surgery, but some of these are just little brats who scream at the sight of a drill.

I work at Subway and this dude comes in, I make his sandwiches and we get to the paying part of our transaction. He hands me a $100 bill (who the F carries those things around everyday?) and I tell him I can't take anything larger than a 20. He gets pissed and storms off. About 5 minutes later, my manager returns from the bank and so does the guy.

He demands to speak to the manager and proceeds to yell at her that we have to take his money (it's apparently the law) and he wants the corporate number. I think the manager just gave him his food (he walked off without them initially) to make him leave. Since then, we have several signs asking for bills no larger than $20. Still some folks dont read those...

Same photo lab, I had a customer the other day that went a little like this.

"Do you know anything about computers?"
"Yup. What can I help you with?"
"Will these headphones work with MP3s?"
I humored her...
"Sure will."
"Now do you KNOW that, or are you just saying it?"
Again, I humored her...
"Sony makes all their headphones MP3 Compatible."

Another one my friend angelo told me about.

"All these pictures are upside down!"

He took them from her hand, flipped them around, and handed them back without saying a word.

One night I was getting gas after a particularly stressful day. I was waiting for the pump to let me select the grade, I was waiting for like three minutes at least. I go to this gas station a lot, I know it's not a pay-first station. Even still, I check everywhere for a sign, see nothing.

The teller has to come out of the store to yell at me that that particular pump is pay-first at night.

the sign was right behind my head.

...

This is why I don't complain about the stupidity of people at their worst.

I worked retail at Gap and once I was trying to cram this fat lady into a pair of jeans and she bitched at me that she was "definitely" a size 6 and that our jean sizes were off. I rememeber something said like "Did you really bring me a size 4 and that's why they're not fitting?"

Hey pig, our jeans run large and you probably need a size 14 packaging for your two rump roasts.

Ya, I get that a lot. I work at a theme park, so people ask where the restroom is even though it's right behind me. Usually, they have that "oh damn. I can't believe it was just right infront of me" type of look. I mean, most people aren't trying to be assholes when they ask those types of questions. They just truly didn't know. After you understand that, it gets so much easier not to give an attitude to customers that ask those types of questions.

Oh and once, I was doing some grocery shopping. There was this guy with a box shelving some items, so I assumed he was a worker at the grocery store. So I ask here where so and so items were located. He responds back with, "oh I don't work here. I'm just shelving these inventories." I'm like "what the fuck?!" Later I learned that these guys are called "rackers". Grocery stores make money by selling shelving spaces. So sometimes it's cheaper for both the grocery store and the company buying the shelving space to use a third party racker.

We have that at walgreens. We have a bunch of vendors that stock their own products and such on our shelves. Vendors can sometimes be as rediculous as customers though.

There is a keypad to get into the front hallway at our store, and in that hallway is the only enterence for the cooler with all the drinks. When our old soda guy would come, he got all frustrated that I had to let him in every time. He for some reason couldn't grasp the concept of me not having a high enough position to just GIVE him the code so he didn't have to wait for me to be finished with a customer to get in. That's a big Loss Prevention No-no.

I've had a bunch of annoying people at JoAnn Fabrics, but they mostly run in the "holier than thou" vein. As an example, we've put in a new queue system at the front of the store, where the area in front of Guest Services is blocked off, and a line forms with a sign at the end saying "Wait here for the next cashier."

You would think people don't have issues with this, but they do. We have three rows of two registers each (one register on each side of this row, if that makes sense), plus a register at the Guest Services counter to help explain the setup. We've had this happen more than once, but there will be a line of people waiting, then some lady--always a lady, and usually a bitchy one--will walk up to Guest Services, move the poles that form our lines out of her way, then walk up to a busy register and demand to be checked out.

I always tell them I need to draw from the queue, but I usually get the "I have an appointment!" remark or something similar; the typical desire to knock their faces in notwithstanding, I just check them out, and don't say anything to them, where I usually tell everyone else what prices are, ask for coupons, and all those things.

Same deal where I work. Our coupons say 40% off any regular priced item, then in fairly large print under that say "Excludes Best Value items." Best Value is a brand of JoAnn's, I believe, but these are already quite cheap compared to our normal merchandise, and thus we can't accept coupons on them, but the complaints are oh-so-numerous.

Thank god I'm out of retail for the time being, customers being the absolute moronic mass that they are. However! Last week I was at Publix (grocery store around these parts) and the woman in front of us was raising a helluva stink. Apparently there was a wine sale. I looked over at the wine she had and at the sale rack which, luckily enough, was right across the way. The sales tag said $4.99" and smaller, but still prominently "with attached coupon". Now, the bottles of wine were $7.99. The woman was raising a stink because she thought that the bottles were $4.99 and that the $3 off coupon attached to the bottle brought them down to $1.99.

Wouldn't it take just a TINY bit of common sense to realize that no corporate grocery store is selling wine for $1.99 per bottle? I mean if she had enough time to stand and figure that she would be getting the $3 off shouldn't she have had the time to look at the sign proclaiming that the wine was $4.99 WITH THE COUPON?

Customers do similar things at walgreens where I work. We have a lot of items that are labeled with a "buy more and save" sticker. It's notorious on candy bars. Let's say there is a candy bar for 69 cents. A snickers, perhaps. The buy more and save sticker says "69 cents each or 2/$1.19". Obviously, this means that you get the first one for 69 cents, and if you get a second, you will only be charged 50 cents. A lot of other items end up being something like 1.99 each or 2/$3 and stuff like that, and people just can't seem to grasp the concept that you have to get two, for it to come up two for three dollars. Sometimes it's surprising how much people will fight over a silly 49 cents. Especially in this community where people own million dollar beach front property.

In my work there are 2 assholes: my boss and the client. I work as consultor and every day think on making a vodoo doll with each one. Do you think it's possible get the necesary things to make it (in a Monkey Island 2 way )?

I work with a language called 'Web Focus' (yeah, it's quite uncommon). If we leave the fact of language and compiler difficulties, my everyday work is changing columns, some data and colors. But, what really pisses me off are the requirement documents bad written. You almost finish reading them and don't understand a sh*t. On data bases, fields bad descripted, or names doesn't suit exactly and all this leaves you all in doubt, bad format columns, and so. Now I undestand why projects takes so long to finish.

I work 2 jobs--both food industry. One, a pizza place, the other a restaurant. And I have my share of rudeness and stupidity at both.

Pizza Place (Little Caesars):
We answer the phone like this:
"Thank you for calling Little Caesars of (town). This is (name), would you like to try our large $5 hot and ready carry out only special today?"

Responses:
"You still have that $5 deal?"
"How much is your $5 special?" <--try NOT to laugh on this one.
"Can you deliver that?"

Certains items are available all the time, but "Hot and Ready" between certain hours. And we have signs posted. For example, Cheese Bread is a regular menu item, but you can get it without waiting between 4 and 8 pm. I have people come in at 10pm wanting the Hot and Ready cheese bread.

20 minutes before close, I had someone try to pay for a $14 order with a $100 bill. I didn't have the change for it.

My favorite:
Our ordering system is computer based, and we put notes in people's names in the info area. We used that when we delivered. Well, there was a note on one customer's info that said: "Nothing free WHATSOEVER." (they had a habit of complaining about things in order to get free food, so my Store Manager put that in) That told me that they couldn't even use coupons, and although I'm a manager, I can't go against my Store Manager's decisions. I tried to explain the situation to the young man who called about getting a free crazy bread, and he started yelling. His mom came to the phone and said she could hear me yelling at her son from two rooms away. I explained the situation to her, and told her that she needed to contact the Store Manager about the whole thing.

She continued to yell at me, saying: "I've been coming into that store for over 20 years, and this is the way I'm treated?" (The store had only been open for 12 years or so at the time.) She wanted the Store Manager's home number so she can call HIM. I told her that I couldn't give out HER phone number and SHE would be in in the morning. Finally, the woman threatened to do what I had been telling her to do all along--speak to the manager in the morning. I told her the manager's name: Debbie (not the real name), and she finally understood the Store Manager was a woman.

She called, and "Debbie" explained that I never raised my voice, there were witnesses, and considering the way the note was worded, I was within my rights to deny the coupon. However, a coupon was only to be accepted by them IF THEY CAME TO PICK IT UP. They couldn't use it for deliveries--no matter what they ordered.

Other job:
I'm a server, so I get all sorts of things.

No, we can't give you a Doggie Bag for the Buffet Bar. You CAN buy it to go and fill up those trays.

No, I am NOT stealing your server's table. If your original server had done her job, she would have told you I was your server now before she left.

Don't move your glass when I'm trying to fill it--things tend to spill that way.

Don't want me to reach over your plate to get your glass? Then put it where I can get it.

STOP telling not to take your dirty plates. You haven't eaten off them for 20 minutes, and I'm getting yelled at.

You want napkins? Look on the table--there's a dispenser right there.

Don't interrupt me when I'm telling you my name. Otherwise I won't say it. And on a side note: For those who DO let me say my name--why do you look at my name tag to see if I'm lying?

Watch your kids--dammit! I really don't want to spill hot coffee on someone because I had a kid run into me.

And top customer stupidity:
When a server is cleaning off a table or carrying dirty plates, they CAN'T get you clean plates or coffee or anything else until they wash their hands. So, stop with the dirty looks when we ask someone else who CAN get it for you.

Don't you just hate drivers who drive in the wrong way in parking lots, especially where there is extremely busy traffic? I mean, when I worked at target, there was this one crazy woman who drove in the wrong lane which caused a big traffic commotion. An employee and I had to approach her at her car (we were taking in carts) to tell her that she was drving the wrong way and nearly crashed into another oncoming car, but she frickin wouldn't stop cursing at me. She wouldn't reverse for some reason, and all of these customers tried telling her she's going the wrong way and such. I had to bring out the manager, and it took like 10-20 minutes to finally get her out. Jesus, damn crazy people...

At the summer camp where i work, some of the parents of kids are unbelievable.

We have a coke machine in the corner of the main lodge which is used only for rental groups. Our manager empties it, and unplugs it during the summer.

Just two weeks ago I'm wandering around the main lodge, making sure all my campers are in the cabin, and not where they're not supposed to be, when this parents walks up to me with the fire of hell in his eyes. He tells me that he put a toonie (two dollar coin) into the machine, and it won't give him a drink, or his money back. He demanded a refund. Rich, the manager, wasn't there, and neither were any of the directors, but it didn't matter, cause none of the staff except for the manager have anything to do with that machine. I threw him a toonie out of my own pocket to get him to shut up. After that he continued to walk around the lodge as though he owned the place.

Also, once last summer, i had a camper who was violently ill. He threw up six times in one hour, and we finally decided that we couldn't keep him here. The nurse needed rest, i needed to be with the rest of my campers, and the directors couldn't stay up with him either. We called his parents, and it turned out that he lived about a 10 minute drive away, which was really nice. When his father arrived, he looked pretty mad, and spoke in a way that blamed me for bringing him out at 10:00 PM (which really isn't that late). He wasn't that friendly to the nurse either, as she tried to give advice on how to keep his son hydrated. He just looked at her with tight lips, and rolled his eyes every now and then. I couldn't believe how rude he was being. This woman had just sat with your son for an hour and then some watching him throw up repeatedly. Thankfully, i haven't seen this parent around this summer so far. Something tells me he'll be there on monday though.....

Used to work at a shoe store, not anymore thankfully.

But one annoying thing. The way the store worked is that everything was out on the floor, there wasn't any back room. Also, we didn't have uniforms, name tags, anything which seperated us from the customers. The service people working there had name tags, dressed up better and had these walktalkie headphones things which made them look like they were working there. Anyways, I was part of the operations team where I clean up the store, stack boxes, do inventory, only help customers if I'm not busy. For some reason the customers would walk by lots of service team members and comes to ask me questions. I'm obviously holding up 6 boxes finding out where they go... and they ask me? There's 4 other people around me who can help you! I guess that's more of the dumbass setup of the store than the customer though.

Also, customers who bring in their whole family, oh you know the ones I'm talking about, and the mothers search around for shoes. Their kids ransack the place. They walk out not buying anything. OR they buy one thing, come back a week later to return it. They're usually the messiest as well, usually pick up the products, walk to the other end of the store and drops it off. It's like they're purposely screwing the store up for us.

I work at a charity, as a sort of telephone solicitor. I call people and ask them if they want to get rid of any old clothes or household items they might have. If they say yes, the driver picks them up on a certain day, the items are sold, we get money, everyone is happy.

Lots of people are happy to help out. It's for a good cause, after all. (To help people who suffer from Cerebral Palsy) But of course, there is a good number of people who are NOT happy (at all) and think they're the mighty kings of the world. ANYONE who calls them is inherently evil and wants to kill their children and drink their blood.

It pisses me off when people respond with "I'm eating dinner right now!" Oh I'm sorry, it's kind of hard to keep up with 100,000 different dinner times, seeing as how people eat dinner at any time from 4 pm to 8 pm. If you're eating dinner, and picking up the phone bothers you, then why the hell are you picking it up? Please use your brain; other people aren't going to use it for you.

Sometimes people say "Oh you called me so many times this morning!" when we only call once in the morning. If I ask them if they know for sure it was us, they usually don't have a clue. If that's the case, then why did you mention it?

Just today, this person tells my coworker "Oh you called me at 9:30 pm last night!" Which is funny, because we close at 8:30 pm. Of course we called at 9:30. We also called at 1 am, 3 am, 5:59 am and 6 am just to piss you off. Seriously.

In the end, I realize that whether you're a telemarketer or not, people will get pissed off when you call them, but a "no thanks" is a good enough response. Hell, hang up in my face and quit wasting my time with stupidity. Thank you.

Ohohoho~

Where do I begin? I work in the men's department at Mervyn's, which is a major retail clothing store here on the west coast. And, like all retail, it sucks working there. I've been working there for a little over a year now... and I'm just about to hit my last nerve and quit.

Here are some customers that come to mind:

"You suck at math" Mom and Dad - This was something like my first or second month working there. Apparently this family (mother, father, and their teenage son) called the store earlier, talked to some guy (probably wasn't a manager), and were apparently told that they could get full price on returns if they did not have a receipt. Well, store policy is that if you make a return without a receipt, we can only give you the lowest sale price we offer for that item and the total has to go on a gift card. I had to tell them that they were misinformed and that this was the store policy. The son didn't give a crap, but the parents were getting upset about it. The father asked (read: commanded) me if I could do something obscure like take away tax from each item (don't remember exactly what he said, as this was a year ago). He even said "Even [my son] could do that", implying that I suck at math/I'm a braindead idiot. I was pretty pissed, but remained calm and even offered to call a manager. They declined, took their gift card, and left. After that douche made that comment I was pretty much thinking "Don't insult me like that you uneducated high school drop out piece of shit. -_-" Good times.

Angry Shirt Guy - Older man catches me working on the floor and wants me to direct him to a shirt that could replace the one he was currently wearing. Apparently this was only his third time wearing it, and it had already become shredded in some spots from a wash. I direct him to the dress shirts and he leaves to go look at them. Later I end up being the person ringing him up during a big line... and he somehow expects me to give him a free shirt. Keep in mind he does not have a receipt, nor does he have tags on the item. With that said, there's absolutely no way of us looking up the item to even do a no receipt.

I call my department supervisor over to help me in the situation. She's been working there for several years, so she recognizes the shirt from last year and informs him that we no longer have that shirt in the system at all. Of course he gets upset, and starts to act a bit crazy. He starts to raise his voice, and even make threats like he's going to take this to corporate because we sold him a defective shirt or some crap. My supervisor offers to call the acting store manager for that day. Manager comes over and tells the customer the same exact thing myself and my supervisor have told him: we can't return a shirt without a receipt or tags; store policy/no way of us knowing what the item is or how much it even costs. Now he starts getting really crazy, raising his voice even higher and making weird threats like how he's going to tell all his family members to cut up their Mervyn's credit cards and boycott the store. At this point even Loss Prevention, all three of them, come out because they're worried about him flipping out. Eventually, the manager, with the authorization of LP, just gives him the shirt for free, pretty much and the customer leaves, pissed off.

What a looney. @_@

I'm A Lazy Bitch and so is My Friend - Recently we got Southpole as a brand we're selling. Near the register is a table with jeans on them. I get stopped by this woman and her female friend. They're looking for a certain size and ask me for help. I ask them if they've already looked through all the jeans, because, you know, it's not my job to be your pair of eyes. They say no... and I just kind of stand there, thinking "...they're really expecting me to fucking look for them when they haven't even attempted to look for themselves." I reluctantly help them, trying to find the size they're looking for in a certain style. Can't find it. They ask me again to look... same size but different style. This happens a total of about four times before I become extremely livid and literally give them a "¬_¬" kind of look and helping them again. I guess they finally got the hint and stopped asking me for help. Dumb bitches.

I Can't Wait in Line Guy - This one is recent, but is a quickie too. There's only two of us in line. I'm helping a customer with a lot of stuff, purchases and returns. My coworker just got done helping a customer. There's a family with a lot of stuff next, but they're nice enough to offer the guy behind them to go first since he only had two or three items. He politely declines so they go ahead and begin to get rung up. I swear it was no more than maybe two or three minutes before I hear the same guy practically yell as loud as he could "I CAN'T SPEND MY LIFE HERE!" and suddenly storms off, presumebly to another, shorter line that he can check out at. Here's the kicker: an hour later he's still in the store and ends up checking out at the men's department anyways. ...why the hell did you get all pissy, making it seem like you're in a rush, and then still be in the store a whole hour later? Nut bag!

I seriously need to get out of this job before I kill a customer.

I do pizza delivery. One time, I brought an order of $16.70 to a customer, and the guy wrote me a check of $16.71. What an asshole.

I can top that one.

When we were delivering, we had a special: 4 large 1-toppings for $19.99. We had a regular customer who asked us each time she called and asked for that:
"Can you break a $20?"

Stupid Bitch.

Well, I guess a penny in "the land of bitchez and azzholez" could buy a lot.

I have been working in a call center for 4 years now and 2 of those years where spent on the phone troubleshooting customer's internet service. I have had a ton of stupid people call in, but one that is sticking out in my mind at the moment is this one...

A older fella called in bitching and complaining, I looked thorugh his account history and the notes left by other agents where unreal, so this guy is what we classicfy as a problem customer.

The customer demanded a refund on his pay-per-view of the Passion of the Christ because it wasn't in english. I pratically laughed at the guy while he was blowing his top!

You know, the more I think about this, the more I remember:

Little Caesars:

My Store Manager was yelled at because crazy sauce wasn't included in a Free Crazy Bread coupon.

A while ago, I had a customer try to use either an expired coupon or a coupon with another offer. Whichever it was, the printing was on the coupon, and the girl was being a bitch about the whole thing. She's sitting behind her boyfriend--who was the one making the call--saying, "You tell me WHERE on this coupon it says...oh, never mind. Sorry." Quick hang-up.

I had a woman complain about free crazy bread coupons we gave out for Easter. They expired at the end of the month, and she called to tell me it was OUR fault that she couldn't use the coupon because we shouldn't "give out coupons that expire in 2 weeks." Not our fault you didn't join with the other people who turned theirs in.

Then we have the cheapskates:

We put 1 spice pack in each pizza box. Additional ones are 10 cents each. You wouldn't believe the complaints we get about that. Here's an actual conversation:

Old Man: "You must be new here. They don't charge for these."
Me: "No, sir. I've worked here for over 7 years. We are to charge for additional spice packs. And as a manager, I have to follow this."
Old Man: "When did they start this?"
Me: "When we started with them."
Old Man: "I've never been charged before."
Me: "I'm sorry, sir, but that's our policy."

He bought another one--holding up my line while he put the thing on his pizza.

There are only two of us, and I have a lobby full of people time:

This was at the beginning of Hot and Ready, and I was on counter, and another manager was making pizzas. For some reason, we had a lot of special orders that night. They were coming out fast and furious, and I was taking them out, waiting on customers, and handing out orders. The other manager couldn't help because he was taking phone orders and making the pizzas.

A man comes in, ringing the doorbell. I say, "I'll be right with you." He keeps opening the door--ringing the bell. I say again: "I'll be with you as soon as I can." He rings the bell again. I look up at him a third time to say the same thing, when a customer who's ahead of him says: "Buddy, if she has to stop taking pizzas out to wait on you, and our pizzas burn--I'll wring your neck. Now, knock it off."

The guy was outnumbered 10 to 1--he stopped.

Im glad I no longer have to deal with customers anymore. I only have to deal with salesmen, and they usually know what they want and how to get it.

When I worked at a grocery store though, it was a different story. You could write a short essay on stupid people just about every other day. I wouldnt let it get to me like the other employees though. I would just throw the shit back in there face and call them on there stupidity.

One time a lady tried to bring back a half empty wine bottle because she, and I quote, "didnt like the taste." I told her that other then the fact that theres a law prohibiting us from buying back alcohol that she was stupid for trying to return something because she didnt like it.

She gave me the usual shit about talking to my manager and getting me fired. Funny thing is, I never heard another word about any of these situations.

Jesus, Leknaat, you have a shitty job. Reminds me of mine.

I work at a great place for customer service - Taco Bell. I'm a manager, so of course, we get the worst customers. I can't imagine getting good customers, in fact.

For me, one of the worst things I have to put up with is when customers dictate their order to me VERY specifically. For example, a guy wants sour cream on his bean burrito - and he hastens to add, "And I want it SPREAD all over the burrito. I want to taste it in every bite." What the fuck. Shut up.

Another obnoxious customer is not so much rude as annoying: the one who explains WHY they are ordering EVERY ITEM. Now, I don't get too angry with these, because it's not exactly rude, but it can get annoying - especially in a rush. "I want a taco without cheese - the doctor said that I can't have it - and also a bean burrito kid's meal - and can you make sure there are no onions, because Matt's allergic to them?" I don't care WHAT Matt is allergic to, lady, but I'll make the order right regardless.

As for any drive-thru attendents: has anyone had anything thrown at them? I've had water, soda, and a bean burrito. I'm proud of myself having enough restraint for a mere 'FUCK YOU ASSHOLE' instead of punching them in the face. (Remarkably, I wasn't fired, and one customer who witnessed the whole thing from the front said that the guy had deserved the retort. I gave him a free drink.)

All right, Hachifusa--you're my new best friend. :)

We're managers in food places--we deserve medals--or sainthoods. Hell--gimme a raise....

Now, I haven't had food thrown at me, but I have had a pen thrown at me because the woman ordered the wrong thing, and it was MY fault.

Then there are the people who tell me: "I'll be next door." What the hell do they want me to do? Bring it over to them?

And, I've had the whole "reason" order myself.

But, here's one:
People who send their kids in to pick up 5 pizzas. These kids can barely see over the counter--5 pizzas are heavy. Get the fuck out of the car, and get the damn things yourself--and don't call me when the pizzas are all smashed because you sent a 6 year old in to get those pizzas.

And this happened tonight:
After you order--get the fuck away from the counter. My register is there--I don't know what you want. Don't stand there with your arms folded watching my every move.

Here's something that didn't happen to me it happened to someone else that's a member of another board that I go to. I thought this was hilarious.

He worked in a music store awhile ago and a woman brings her son who's either eleven or twelve and buys him the first DMX CD. He tells about the explicit content warning. She says okay, how much is it? She buys the CD and the next day she storms in the store and slams the CD and says "What the hell do you think you're doing selling this fucking trash to children?"

He asks her what the problem is and she says "One of you fucking idiots sold this trash to m son" He says "Just as I told you yesterday when I rang this CD up for YOU, it is not Child Friendly." She says "I wouldn't buy this trash for my son." His boss who was listening tells him to check the CD and issue a refund. So he opens the now cracked jewel case and sees that the CD is broken in half. The lady goes "It was like that." He says "Ma'am if the CD was broken when you got it, then you wouldn't have come in complaining about the lyrics and content."

This prompts me to make an announcement:

NEVER watch your local fast food chain make the food. If you're scared we'll scrimp on your order, or otherwise do something to it, then don't go there. There is NOTHING more annoying than the guy who promptly orders, walks three paces to the side, and leans over the counter, watching me make his food.

Yes, sir, it DOES make me nervous. It makes me make your order WORSE, ass.

And the epitome of lack of etiquette is displayed when the customer proceeds to YELL special aspects of his order over the counter after he has paid.

"I want more cheese than that! Put another handful or so!"

No, fucker. I probably gave you too much cheese already. I'm working; leave me alone.

I hate fast food. =/

I place stock on the night shift, so my problem isn't customers, but rather the day shift employees.

Just about every night I have stock falling off of pallets I'm moving because these sons of bitches are too stupid to stack them properly and too lazy to take twenty seconds of their time to wrap the pallet. No, instead they have to waste five minutes of my time because I have to stack it again PROPERLY before I get moving again.

Or how about when they leave a dozen pallets of stock they don't want us to place, in front of the ones they actually do want us to place?

I work in A/P but because no one actually uses our automated telephone system, I get mostly A/R calls. One lady a week or so ago called in asking for a refund. I told her I didn't have access to that portion of the system, and that I'd have to transfer her to A/R. She told me no, I had to listen to her. I listened, and then told her no, I couldn't help her, but I could transfer her. She said she'd been trying to get a refund for the last several weeks and no one was calling her back, so she's done. I asked for her number so someone could contact her. She said "No! From now on you guys have to track me down! *click*"

I laughed. Right, big corporation going to waste its time tracking down someone to pay them 15 dollars. Hah!

Another lady called wanting to know about some invoices we owed her. I looked them up. We didn't have them. I asked her to fax them over. She said she already did and wasn't doing it again. I apologized that we didn't have them and explained we really couldn't pay without the invoices. She demands to know what we did with them. I ask her who she faxed them to. She gives me the name of a person who quit working there last October. I explained this to her, and asked her to fax them again. She said no, she demands to speak to my boss. I explain that he isn't in. She insists. I transfer her to his voicemail. She calls back and demands to speak to the CFO regarding my rude behavior. I explain to her that I'm trying to help her, but there's nothing I can do without the invoices. She insists. I transfer her. CFO never answers his office phone. That's the funny part. She hasn't called back either.

This kind of explains itself....

http://xs304.xs.to/xs304/06325/FU_FAX_LOL1.JPG

During the time we were missing a few people. In a call support center...when people call in you feel it.

The company works as an contractor for us. My manager gave the company a call back, she's one of those sarcastic smartass types.

After the call was over she described the guy as a "Pussy Cat"....

I have another one I forgot to mention...

Customer sent us an email regarding one of our notebooks she purshased for her daughter who often goes over seas. On her latest trip she had been stopped by the airport security after she put her notebook through the xray security machine...thing.

Apperantly the inside of that model looked like a gun and therefore she was held up until she showed the guards that the notebook worked. So...her mother decided to send us a letter to complain that the inside of our notebook looks like a gun....and that we should be aware of this.

So....

http://xs205.xs.to/xs205/06331/Airport_LOL.JPG

^What the hell. Can't an obviously responsible adult learn how to use punctuation properly? It completely destroys one's credibility.

Unfortunately this is very common...

Wow...I work at a video store as well...Got that same first question lol
That, and:

People can't seem to tell the difference between display boxes and movie boxes, also between movies for rent and movies for sale-even with a big ass red price tag on the sale movies...
Hell, some people can't even find the door. Good times, man, good times.

[QUOTE=J.K.]
People can't seem to tell the difference between display boxes and movie boxes, also between movies for rent and movies for sale-even with a big ass red price tag on the sale movies...
[QUOTE]


People do the same thing at my job. One time this guy brought up a display box and we didn't have the movie in. So he got mad and asked me "Why do we put the boxes out there if we don't have the movie?" I told him "So we'll know where the movie goes." I mean we can't just leave the shelf empty.

We also have special where you can buy movies for 3 for $25 or 4 for $20 special.The 3 for $25 only works for movies that are $9.99 and above and the 4 for $20 only works for movies that are $7.99 or below. This one time this guy wanted to do the 3 for $25, but he had a movie that was part of the 4 for $20, I told him that it wouldn't work like that, so he made a huge fuss over it and was like "**** this place! I'm outta here!" And stormed out the doors.

There was also this one time when this old lady wanted to do the 4 for $20, but she only had two movies and she told about the sign that said the movies were $5. The sign said that there $5 only when you buy four movies that $7.99 or under. She got mad and said that was very misleading and that she shouldn't have to $7 each for two movies. Man why is it so hard for people to read?

We have a gamecrazy store next to us and sometimes I go over there when I'm on my break and I get a little annoyed when people who see me playing a game come from the video store area into the gamecrazy store and ask me about a movie.

Ugh, I don't even think I should bother writing about the bad customers I've had. I try to forget about them as soon as I can, so I don't stress myself out too much.

Anyway, I work in a department store. I've been there exactly one year this month and boy oh boy is it fun. It's my first job, and I try not to let people tick me off too much but sometimes I can't help but get mad.

The store I work at doesn't believe in fitting room attendants, so the cashiers have to clean out each room whenever they get a chance. (If it's busy and there's only one cashier, the rooms won't be checked.) I've found the most disgusting things in there. Trash, bodily fluids, tags from clothing (meaning someone stole stuff), etc.. Plus, I have to deal with returns which in itself drives me up the wall.

I don't think I'm a 'people person'. :( Heh, but anyway, customers can be a pain, I know.

I work in a toy store. Sometimes i work at the customer service and oh my gosh! stupidest peopel come and try to return items for no apparent reasons. I always get the people who comes in and try to return an open game (PS2, Xbox and that such). During the End of the July Month, people like to return their pools they bought like a month ago. And it specifally state (even on the box) that they are not to return it to the store for refund, because they can't do that to begin with. And teh only way it could've been retured anyway would be that it was defective or damage already before it was opened. We got lots of water guns that seem superficially damage and defective, but to simple matter, all I have to do is run to the back, fill it with water, and shazamm (it works like new), and apparently the customer said it didn't work earlier.

Another dumb stories i have are people who come looking for the bathroom. I understand the people who don't know where it is because they're in the front of the store, but OOOOOOO!! those people who are right under the fracking restroom sign and say "Excuse me, Where might your bathroom be?" But as a employee, i have to act accordingly to all customers and point them toward the RR.

Now during the Christmas season, it's crazily busy and of course there's people who are trying to do the last of their shopping and suchs so you meet them at like Dec. 22-24, you get the worst of them. Eventually neear tthe end of the day, the machine that you slide your debit/credit card thru broke and I turned on the "Cash Only" light, yet more than half of the customers come and try to pay with debit/credit. And so it happened, I get this guy how only wants to pay with Debit, but I told him that the machine for it happens to be broken at the moment and I cannot accept credit or debit and only cash.

So he goes into a rampage, and says " I only want to use Debit Only!", "Why dont your machine work!" "I don't Have and cash with me! THat's why I want to use DEBIT!" And he starts yelling at me for not having a working machine. "I apologize for the incovenience" I said, but if you step into the next line, the register can accept your debit. So he complains and complains for about 1-2 mins and I call my manager to settle this. Eventually it ends with him going to the next register. (how he pissed me off)

Let me tell you about a problem Customer, to protect those not innocent, I'll call him "Enigma". I work tech support for what's basically a tank plant, most of our customers are engineers/CAD personnel running Unix/Linux. It's important to keep em up and running obviously, but this fucker was just an annoying bastard. He would constantly whine about his system being slow, or how slow his windows partition would run or how VMware (windows emulation software) was so slow. He'd do the rational thing and put in his tech support ticket... but one was never enough for this guy.. he'd put in like five or six in a row, spamming the tech support ticket system. We've done everything we could for this guy-- a new workstation, reloaded the OS, reloaded software, checked his network connection, the whole nine yards. I'm thinking the issue at this point is PEBKAC..

NEVER work in a gameroom for kids/retards.
 

I used to work in a really big gameroom, for kids, with rides and a pizza buffet...
The games took a hell of a beating needless to say, so when one was down, we'd turn it off, put a sign, use electrical tape to cover the coin slots.

Parents would still come to me nagging about a machine that took their money, I go over there, no kid around, just them. They say:

"MISTA MISTA, this machine too my monies and it dont wanna start!"

My initial reaction wanted to be "Did it tell you 'i dont wanna start!? Or did you assume that?'"

So I take a look and see that the tape had been pulled away from the coin slot, and 1 token was in the empty bin below.

I'm thinking How retarded are you? You're an adult, and you 1. cant read a sign, 2. cant noticed a machine is has NO power and 3. you pull away a piece of tape blocking BOTH coin slots and still wonder why the game "Dont wanna start"

This happened tons of times, another idiot move they did was bring me to a machine that was off, with an out of order sign, and tape on the slots, and try to tell me "It took my money". I open the coin door, look in the bin and notice "huh..its empty" Of course they swear to god they stuck money in there, "SOMEONE MUST HAVE TAKEN IT OUT!! I PUT IT IN HERE!!!!" Which is absolutely impossible. No one had coin door keys except a manager on duty (ME).

Or they'd break open a machine, and steal a stack of tickets, run to the ticket counting machine and wait in line. Of course we knew who stole them, they had a stack of 2,000 untorn tickets, and most people dont know that ticket dispensers mark every ticket that comes out of the machine, so if its smooth and unmarked, you stole them.

I hate the world. I loved arcades, and working with them, but after 2 and a half years of pure stupidity, and low life retards piling through the door for a cheap buffet and a way to ditch their stupid kids, i had enough.

Question:

You ever had the person putting the money in the token machine and think they won when tokens came out?

I saw that at our arcade.

But tonight at the pizza place I had a woman who claimed that our sign said "10 piece" chicken wings, when the 10 had clearly been marked out. "That's what it says, so you should give them to me." She was getting angry over 2 chicken wings; she wanted the manager's number. I couldn't give that to her. Okay, she wants the office number. Ummm....I can't find it (our phone list disappeared), so I call MY boss. (10:15 in the evening, and I'm calling her for this stupidity.) I get the number, and my boss says, "Tell her, for future reference, the wings come in 8 piece." Which I did after giving her the number. The woman threw another hissy-fit.

Fine, she came back to get her wings, and apologized to the cashier asking us to excuse her behavior. Maybe it was the fact that the computer receipt said 8 PIECE CHICKEN WINGS?

Thats whats great about being a webmaster/designer you never get to see your customers only read what they have to say

I don't know how I forgot about this one. I was working at a UPS Store and it was Christmas Day. We open the store from 8 to noon on the holiday because we usually get one or two suckers who need an emergency roll of wrapping paper. It was about 4pm, and I was catching up with paperwork and accounting, when I heard a knocking at the door. I didn't bother to look at the door because I know that anybody who needs to be in the lobby for their mailbox has a front door key. The knocking turned in to a pounding, so I decided to see what they want. I unlock and pull up the gate and go to the door. She tells me that our posted store hours clearly say we are open from 8 to 6, Monday through Friday. I pointed to the sign that says "Closed Chirstmas Day to observe holidays". She then says "It isn't MY holiday! That sign is misleading and confusing." I sighed and let her in. She then started filling out the forms, and I booted up the manifest and cash register. She wanted it to go ground, I told her that it would be leaving the store on Monday.

"Why not today?"
"Trucks don't move on holidays."
"Why don't you just take your truck and deliver it?"
"I don't drive a truck. I'm not UPS. I'm just one man running a store front."
"Well, FedEx would do it for me."
"OUT OUT OUT! OUT THE DOOR NOW! OUT OUT OUT! YOU LEAVE NOW!"

I took her package and tossed it on her car. She chased after it, and I locked the door behind her. She showed up Monday to ship out the package, trying to hold her composure to seem like a nice lady, but I still tripled her rate. She shipped it.

I am a pharmacy technician (don't shoot me!!!) and I get all types of shit (maybe even from some people on this board....). First of all, I try to understand when people freak out. Yes it's medicine and maybe something you might need, but when people freak out about vitamins WTF!!! And believe you me, that happens alot more that you can imagine. Second of all, my store is pretty small. Sometimes there are only two people working in the pharmacy (Pharmacist and Pharm tech), so it gets me that good people turn into real assholes when they have to wait an additional ten minutes because it's backed up. (Try this on: We have to be careful with your medication or we can kill you, we have to be fast so you won't get bitchy with us, then we have to contend with more than half the insurance that comes in cause medicare sucks my left testicle, then we have to contend with the cutomer cause the insurance didn't pay enough so that you didn't get a $0 charge; then couple that with the fact that when people start to argue we get backed up even more cause we have to take people's concerns seriously and stop all immediate work, and when that happens, ten more people come in from behind with 4 prescriptions each and they are getting mad at us for causing a commotion and making them have to wait!) ARGGGGGGGH!

PS So if any of you do this, this is a plea from all pharmacies for more consideration. we are doing our best

Actually, not only do I completely understand where you are coming from, but I take advantage of it. When I have to pick up a prescription for a house call visit for my doc, I just put the prescription in an envelope, give it to the folks behind the counter, and take a nap on the bench. Sometimes I can score a 30min to 1 hour nap and get paid for it.

BASTARD!! You're getting paid for my pain, you sadist, hahah! :love: :boxing:

I distinctly remember back a long time ago at my store when some dude was harassing the pharmacy people.

The manager that night was this lady that was pregnant. She doesn't work there anymore. But this dude walked in the door with a reciept, and he went straight back to the pharmacy. Apparently, from what I heard, he left some cigarettes on the counter back there, and paid for them, but didn't get them. Probably bull shit, because nobody tat worked back there all day had noticed such an incident. Well, when they told him there was nothing he could do, since we can't just GIVE him cigarettes, he got pretty frustrated and angry. He started shouting things like F*** Walgreens, F*** you all and he stormed out the store, pulling a significant ammount of office supplies off the shelf in Aisle seven before doing so. The irony of it all is that they called the cops, and told them where the guy lives. All his pharmacy records are on file at the store, including home address and telephone number. I've seen him in the store since the incident, and he seems a lot more mild mannered. According to my buddy who is now a pharmacy tech, the dude is on all kinds of mood surpressors and shit. How many days did he have to skip to flip out like that?