I hate American Online, I hate everything about it. I have never witness such bullshit customer service. Even AOL 9.0 Security Edition is nothing but pure crap down to the core. My dad has been using that to protect his computer since 2004. Since then his computer has been Hi-Jacked 3 times. Great security defenses you got there AOL.

I don't know how AOL makes all these claims likes the best thing in the world.

Yeah. It would be nice to see advertising regulated just a little more. AOL claim all kind of things that are, in some cases, factually untrue. I'm referring to AOL UK here, but I dare say that the American parent company are not so different.

You know AOL is bad when the following happens:

Time Warner spends a bunch of money to buy them out. They're proud, declaring themselves "AOL Time Warner". Then suddenly, AOL is removed from the name.

Poor Bugs Bunny is ashamed to admit he's associated with AOL anymore. ^^;;

In defense of the sales representative ( I know people who have worked as Sales Rep for AOL) AOL MAKES them do it, or they fire them. And when someone complains about a sales rep. doing what AOL forces the reps to do, they also get fired. They all have to basically beg you to keep your service. I wouldn't be mad at the sales rep. - just at AOL.

Yeah, the life of a sales rep is harsh. However, stories like the one where the woman tried to cancel her dead mother's account (assuming that is a true story and I wouldnt be surprised if it is) and things like that, that's where the line is drawn between keeping a sale and being cruel.

Believe me--there's a difference between asking why an account is being cancelled and ignoring the cancellation request itself.

Well, yeah, of course in cases like that it wouldn't be appropriate. That's common sense. I just wanted to point out that it's not ALWAYS just the sales rep. being dicks, they're forced to rebuttle and rebuttle - especially with AOL. Although some customers like to be 'smart' also and just say that the account holder is dead or in siberia. People have done it to me ( I haven't worked specifically for AOL though).

I experienced something similar when I tried to cancel my account a few years ago. He offered me free service for three months as soon as I mentioned canceling. Later, he asked for proof that I actually lived in California, but at that point I simply told him to cancel my account.

There's at least 40% of users who'll never leave AOL
http://www.watleyreview.com/2004/111604-3.html
Old news but still hilarious.