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Jan 4, 2008 - 07:26 PM |
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Boo: Gold's Gym |
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Not only were we screwed over, we were dealt with very rudely by Evelyn in their Customer Service department. We threatened to report them to the Better Business Bureau, and she said to go ahead. So we did. Here's the report we filed:
I had a 2-year contract with Gold's Gym. Upon the completion of that time, monthly billing continued and it came to my attention that Gold's Gym was renowned for slipping charges in via unemphasized aspects of the contract.
I called their offices on November 26th to cancel my membership and account. I was advised that if I faxed a cancellation notice by the next day, I would not be charged in the month of December. I sent in the fax and received confirmation that it was received.
The December charge still went through, and since I had not allotted money for the charge, my bank charged additional overdraft fees daily until I noticed, $54 later. I called Gold's Gym to voice my concern, and was rebuffed and told that because the advisement I received did not show in their records, they would honor only what the contract stated, and would neither refund my December charge nor look into my claims. I was rudely dealt with not once, but twice in voicing my claim, and was told that there was nothing I could do to reclaim my money, nor would they do anything to rectify the situation.
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To make a long story short: Gold's Gym is dumb. Don't go there. Tell other people not to go there.
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